Question 1

What are the best tours in Puerto Rico?

Accepted Answer

Whether you're exploring Old San Juan, discovering hidden caves, relaxing at Luquillo Beach, enjoying scenic landscapes, or tasting authentic Puerto Rican cuisine, every experience is customized to create lasting memories.

Question 2

How do I book a tour with OnPoint Tours?

Accepted Answer

You can book directly on our website through the Book Now page, reach us on WhatsApp at +1 939-317-7432, or send us an email. You will receive an immediate confirmation with all your tour details.

Question 3

Do you offer private tours or large group tours?

Accepted Answer

We offer exclusive private tours only. This guarantees more comfort, flexibility, and personalized attention. We do not run large group tours.

Question 4

Do you offer hotel or cruise port pickup?

Accepted Answer

Yes. We include pickup and return on most of our tours from hotels in San Juan (Condado, Isla Verde, Old San Juan) and directly from the cruise port.

Question 5

What languages do your guides speak?

Accepted Answer

All our guides are fully bilingual (native Spanish and English). Other languages can be arranged with advance notice.

Question 6

Are your tours family and kid friendly?

Accepted Answer

Yes, most of our tours are family-friendly. We have options adapted for children. In private tours, just let us know the ages when booking so we can adjust the itinerary.

Question 7

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 48 hours before the tour. In case of heavy rain or a hurricane, we reschedule at no extra cost.

Question 8

What should I bring on a tour in Puerto Rico?

Accepted Answer

We recommend comfortable clothing and walking shoes, sunscreen, insect repellent, a swimsuit, towel, water, and a camera or phone. Once your reservation is confirmed, we'll send you a detailed packing list based on your tour.

Question 9

Do you run tours outside of San Juan (Ponce, Rincón, etc.)?

Accepted Answer

Yes. We organize tours to any part of Puerto Rico: Arecibo, Bayamón, Ciales, Culebra, Fajardo, Isabela, Ponce, Luquillo, and more.

Question 10

How long does a typical tour last?

Accepted Answer

The average tour lasts 4 to 8 hours. We also offer half-day, full-day, and multi-day packages.

Question 11

Is it safe to travel around Puerto Rico with OnPoint Tours?

Accepted Answer

Absolutely. We work with certified local guides, comfortable and safe vehicles, and follow all safety protocols.

Question 12

Do you have tours for cruise passengers?

Accepted Answer

Yes, we have tours specifically designed for cruise passengers with adjusted schedules and direct pickup at the cruise port.

Question 13

Why choose OnPoint Tours over other agencies?

Accepted Answer

We are a local company that offers authentic, private experiences. Our guides are passionate Puerto Ricans, our vehicles are modern, and we prioritize quality over quantity.

Question 14

Do you accept credit card payments and payment plans?

Accepted Answer

We accept all major credit cards, as well as Zelle, PayPal, Cash App, Venmo, and cash. We also offer flexible payment plans for larger bookings.

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